Date: 01/01/2025
At CarbonSkateStore.com, we want you to be satisfied with your purchase of Carbon Fiber Speed Skates – CNC Frame, 85A PU Wheels (110/100/90mm) and other products. If you are not satisfied, please review our refund and returns policy below.
1. Returns Eligibility
You may request a return within 30 days of receiving your order. Items must be unused, undamaged, and in original packaging. Custom or personalized orders are non-returnable unless defective. Products must be returned with all original accessories, manuals, and packaging.
2. How to Initiate a Return
Contact us at customer@carbonskatestore.com or call +1 (440) 871-8424 within 30 days of delivery. Provide your order number and reason for the return. We will guide you through the process and provide a Return Merchandise Authorization (RMA) number if applicable.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds will be processed within 7-10 business days and issued to the original payment method. Shipping fees are non-refundable except if the return is due to our error or defective product.
4. Exchanges
We do not offer direct exchanges. To change size or model, please return your item for a refund and place a new order.
5. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at customer@carbonskatestore.com or +1 (440) 871-8424 with photos and details. We will arrange a replacement or full refund at no extra cost.
6. Shipping Returns
You are responsible for return shipping costs unless the return is due to defect or our error. Use a trackable shipping service; we are not responsible for lost or damaged returns.
7. Contact Us
For questions about returns or refunds, contact: customer@carbonskatestore.com | +1 (440) 871-8424
Thank you for choosing CarbonSkateStore.com!